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Product Shipping and Delivery - Numu Baby Product Shipping and Delivery - Numu Baby
Shipping and Deliveries Shipping and Deliveries
At Numu Baby, we want the entire purchasing process, from placing your order to using our products, to be simple and transparent.
On this page, you will find information about shipping, deliveries, returns, refunds and the legal guarantee applicable to products purchased through the Numu Baby online store.
Shipping and Deliveries
Orders placed at www.numubaby.com are delivered to the address provided by the customer during the purchase process.
Shipping costs, available delivery methods and estimated delivery times are displayed before the order is completed.
Unless otherwise stated, the delivery times shown are estimates and apply to products that are in stock.
If an unexpected stock issue or any other situation arises that may cause a significant delay in delivery, Numu Baby will contact the customer using the details provided with the order.
Once the order has been dispatched, and whenever the shipping service allows it, the customer will receive information to track the shipment.
Delivery Address
It is the customer's responsibility to ensure that the delivery details entered when placing the order are correct and complete.
If you notice an error, please contact us at hello@numubaby.com as soon as possible.
Once the order has been dispatched, it may no longer be possible to change the delivery address.
Receiving Your Order
Upon delivery, we recommend checking the external condition of the packaging.
If there are visible signs of damage, we recommend photographing the packaging before opening it and checking the condition of the product.
Any damage or irregularity should be reported to Numu Baby at hello@numubaby.com as soon as possible, quoting the order number and, whenever possible, attaching photographs or videos.
Prompt notification helps us resolve the matter with the carrier more efficiently, without affecting the consumer's statutory rights.
Returns and Right of Withdrawal
For purchases made at a distance, applicable legislation grants consumers a minimum period of 14 days in which to exercise their right of withdrawal without having to provide any reason.
Numu Baby extends this period and allows customers to notify us of their intention to return a product within 15 days of receiving the order.
To request a return, please contact:
and provide your order number and details of the products you wish to return.
Exercising the right of withdrawal is not subject to discretionary approval by Numu Baby. Once we receive your notification, we will provide the necessary return instructions.
After notifying us of the decision to return the product, the customer must dispatch it without undue delay and within the legally applicable period.
Condition of Returned Products
The product must be returned complete and accompanied by all components, accessories, manuals and any other items originally supplied.
It must also be appropriately packaged to prevent damage during transportation.
Whenever possible, we recommend using the original packaging. The absence of the original packaging does not, in itself, prevent the exercise of the statutory right of withdrawal.
The consumer may inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning, in a manner similar to what would normally be permitted in a physical retail store.
If the product has been used or handled beyond what is necessary for this assessment and this results in a reduction in its value, the consumer may be held responsible for that depreciation in accordance with applicable law.
Return Address
Products must be sent, after following the instructions previously provided by Numu Baby, to:
Numu Baby
Calçada Conde de Tomar 33B
1495-201 Cruz Quebrada
Portugal
Products must not be sent cash on delivery.
Return Costs
Where a return results solely from the exercise of the right of withdrawal or a change of mind, the direct cost of returning the product shall be borne by the customer.
Where the return results from a lack of conformity, an incorrect product, damage occurring during transportation arranged by Numu Baby, or another error attributable to Numu Baby, the costs necessary to resolve the matter shall be borne by Numu Baby.
Refunds
Where the right of withdrawal is validly exercised, payments received in respect of the returned products will be refunded, including the original delivery costs corresponding to the least expensive standard delivery method offered by Numu Baby.
If the customer selected a more expensive delivery method than the standard delivery option offered by Numu Baby, the additional cost of that delivery method does not have to be refunded.
The refund will be made using the same payment method used for the original purchase, unless expressly agreed otherwise, without administrative or banking fees being charged to the customer for processing the refund.
Refunds will be made within the legally applicable period.
Numu Baby may withhold the refund until the returned product has been received or until the customer provides evidence that it has been dispatched, whichever occurs first.
Personalised Products
The right of withdrawal may not apply to products manufactured according to specifications provided by the customer or which are clearly personalised, in the circumstances provided for by law.
This exception does not affect the consumer's rights where the product is affected by a lack of conformity.
Legal Guarantee and Lack of Conformity
Products sold by Numu Baby benefit from the legal guarantee provided for under Portuguese law.
In the case of new movable goods, Numu Baby is liable for any lack of conformity that becomes apparent during the statutory period of 3 years following delivery of the product.
A lack of conformity may exist, in particular, where the product does not correspond to the description, type, quantity, quality, functionality or other characteristics that the consumer may legitimately expect.
If a problem is identified, the customer should contact us at hello@numubaby.com, quoting the order number and describing the issue.
Whenever possible, photographs or videos should be provided to help us assess the problem.
Where a lack of conformity covered by the statutory guarantee is confirmed, the remedies provided for by law will apply, including, where applicable, repair, replacement, a proportionate reduction in price or termination of the contract.
Repair or replacement carried out under the statutory guarantee shall be provided at no cost to the consumer.
Where a lack of conformity becomes apparent within the first 30 days following delivery, the specific rights provided for under Portuguese law for such situations shall also apply.
Contact
For questions relating to deliveries, returns, products or orders:
Numu Baby
Email: hello@numubaby.com
This policy does not limit or affect any rights granted to consumers under applicable Portuguese and European legislation.
At Numu Baby, we want the entire purchasing process, from placing your order to using our products, to be simple and transparent.
On this page, you will find information about shipping, deliveries, returns, refunds and the legal guarantee applicable to products purchased through the Numu Baby online store.
Shipping and Deliveries
Orders placed at www.numubaby.com are delivered to the address provided by the customer during the purchase process.
Shipping costs, available delivery methods and estimated delivery times are displayed before the order is completed.
Unless otherwise stated, the delivery times shown are estimates and apply to products that are in stock.
If an unexpected stock issue or any other situation arises that may cause a significant delay in delivery, Numu Baby will contact the customer using the details provided with the order.
Once the order has been dispatched, and whenever the shipping service allows it, the customer will receive information to track the shipment.
Delivery Address
It is the customer's responsibility to ensure that the delivery details entered when placing the order are correct and complete.
If you notice an error, please contact us at hello@numubaby.com as soon as possible.
Once the order has been dispatched, it may no longer be possible to change the delivery address.
Receiving Your Order
Upon delivery, we recommend checking the external condition of the packaging.
If there are visible signs of damage, we recommend photographing the packaging before opening it and checking the condition of the product.
Any damage or irregularity should be reported to Numu Baby at hello@numubaby.com as soon as possible, quoting the order number and, whenever possible, attaching photographs or videos.
Prompt notification helps us resolve the matter with the carrier more efficiently, without affecting the consumer's statutory rights.
Returns and Right of Withdrawal
For purchases made at a distance, applicable legislation grants consumers a minimum period of 14 days in which to exercise their right of withdrawal without having to provide any reason.
Numu Baby extends this period and allows customers to notify us of their intention to return a product within 15 days of receiving the order.
To request a return, please contact:
and provide your order number and details of the products you wish to return.
Exercising the right of withdrawal is not subject to discretionary approval by Numu Baby. Once we receive your notification, we will provide the necessary return instructions.
After notifying us of the decision to return the product, the customer must dispatch it without undue delay and within the legally applicable period.
Condition of Returned Products
The product must be returned complete and accompanied by all components, accessories, manuals and any other items originally supplied.
It must also be appropriately packaged to prevent damage during transportation.
Whenever possible, we recommend using the original packaging. The absence of the original packaging does not, in itself, prevent the exercise of the statutory right of withdrawal.
The consumer may inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning, in a manner similar to what would normally be permitted in a physical retail store.
If the product has been used or handled beyond what is necessary for this assessment and this results in a reduction in its value, the consumer may be held responsible for that depreciation in accordance with applicable law.
Return Address
Products must be sent, after following the instructions previously provided by Numu Baby, to:
Numu Baby
Calçada Conde de Tomar 33B
1495-201 Cruz Quebrada
Portugal
Products must not be sent cash on delivery.
Return Costs
Where a return results solely from the exercise of the right of withdrawal or a change of mind, the direct cost of returning the product shall be borne by the customer.
Where the return results from a lack of conformity, an incorrect product, damage occurring during transportation arranged by Numu Baby, or another error attributable to Numu Baby, the costs necessary to resolve the matter shall be borne by Numu Baby.
Refunds
Where the right of withdrawal is validly exercised, payments received in respect of the returned products will be refunded, including the original delivery costs corresponding to the least expensive standard delivery method offered by Numu Baby.
If the customer selected a more expensive delivery method than the standard delivery option offered by Numu Baby, the additional cost of that delivery method does not have to be refunded.
The refund will be made using the same payment method used for the original purchase, unless expressly agreed otherwise, without administrative or banking fees being charged to the customer for processing the refund.
Refunds will be made within the legally applicable period.
Numu Baby may withhold the refund until the returned product has been received or until the customer provides evidence that it has been dispatched, whichever occurs first.
Personalised Products
The right of withdrawal may not apply to products manufactured according to specifications provided by the customer or which are clearly personalised, in the circumstances provided for by law.
This exception does not affect the consumer's rights where the product is affected by a lack of conformity.
Legal Guarantee and Lack of Conformity
Products sold by Numu Baby benefit from the legal guarantee provided for under Portuguese law.
In the case of new movable goods, Numu Baby is liable for any lack of conformity that becomes apparent during the statutory period of 3 years following delivery of the product.
A lack of conformity may exist, in particular, where the product does not correspond to the description, type, quantity, quality, functionality or other characteristics that the consumer may legitimately expect.
If a problem is identified, the customer should contact us at hello@numubaby.com, quoting the order number and describing the issue.
Whenever possible, photographs or videos should be provided to help us assess the problem.
Where a lack of conformity covered by the statutory guarantee is confirmed, the remedies provided for by law will apply, including, where applicable, repair, replacement, a proportionate reduction in price or termination of the contract.
Repair or replacement carried out under the statutory guarantee shall be provided at no cost to the consumer.
Where a lack of conformity becomes apparent within the first 30 days following delivery, the specific rights provided for under Portuguese law for such situations shall also apply.
Contact
For questions relating to deliveries, returns, products or orders:
Numu Baby
Email: hello@numubaby.com
This policy does not limit or affect any rights granted to consumers under applicable Portuguese and European legislation.